cakad Casino & Sportsbook Data Care

This page describes what we collect when you use cakad and how we keep that data protected. Our privacy practice balances regulatory compliance (KYC documents, payment records, and account audit trails) with user confidentiality. We collect only data necessary to operate our platform, verify your identity, process payments, and provide customer support. We do not sell user data to advertisers, and we do not share your gameplay history or personal information with third parties except where required by law or to operate our payment and compliance systems.

We operate cakad across supported jurisdictions; users may be located in Jakarta, Surabaya, Bandung, Medan, Semarang, or other regions. Our servers and data centers may sit outside your jurisdiction. This page outlines what happens to your data, what rights you have, how long we retain information, and how to contact us if you have privacy concerns. Our policy applies to all interactions with cakad — account creation, gameplay, tournament participation, payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and customer support.

We update this policy annually or when material changes occur. Continued use of cakad after a policy update means you accept the new terms. If you disagree with our privacy practices, please contact our support team before creating an account.

Data We Collect on cakad

Account registration and profile data

When you create a cakad account, we collect your full legal name, email address, date of birth, phone number, and a password. We ask for a username (optional). We do not require your home address at registration, but we collect it later as part of KYC verification before your first withdrawal. We store these details in encrypted form and access them only to verify your identity, send account notifications, and respond to support requests.

Payment and transaction data

We collect details of every deposit and withdrawal you initiate on cakad: the amount, the date and time, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank name, or bank account number), and the transaction status (pending, completed, failed). We retain this data for at least seven years to comply with anti-money-laundering (AML) and financial audit requirements. We do not collect your full payment credentials (for example, we do not store your mobile banking PIN or your bank password); payment authentication happens directly with your payment provider (your bank or wallet app) and does not pass through our servers.

Identity verification documents

Before your first withdrawal, we require identity verification. We collect a government-issued ID (national ID card, passport, or driver's license), proof of address (utility bill, bank statement, or government letter), and a photo confirming your identity. We scan and encrypt these documents. We store them separately from your account and gameplay data. Access is restricted to our compliance and support teams. We retain identity documents for the lifetime of your account plus seven years after account closure to satisfy regulatory audit requirements. You can request deletion of your documents after the seven-year retention window; contact our support team to initiate this request.

Gameplay data

We collect data about your gameplay on cakad: which games you play, how long you play, your bet amounts, your win/loss outcomes, and your tournament participation. We use this data to calculate your tournament leaderboard position, to populate your account history, and to detect fraud or unusual patterns. We do not use gameplay data for marketing or to profile you. We retain gameplay records for at least three years; after that, we may archive or delete them.

Support and communication data

When you contact our support team (via chat, email, or phone), we record the date, time, content of your message, and our response. We retain support transcripts for at least one year to handle disputes, improve our service, and train our team. If you report a technical issue or a complaint, we may investigate and may share relevant details with our technical team or third-party payment processors to resolve the issue.

Device and usage data

Our servers automatically collect information about your device when you access cakad: your IP address, your device type (phone, tablet, desktop), your operating system, your browser type, and approximate geographic location (inferred from IP). We use this data to prevent fraud, detect suspicious login patterns, and ensure platform security. We do not use this data for marketing.

How We Use and Protect Your Data on cakad

Data use on cakad

We use your data for the following purposes: to create and maintain your cakad account, to process deposits and withdrawals, to calculate tournament leaderboards and prizes, to verify your identity for KYC compliance, to provide customer support, to detect and prevent fraud, to comply with legal obligations, and to improve our platform (for example, by analyzing which games are popular or which payment methods have the most issues). We do not use your data to send you unsolicited marketing emails or to build a profile for behavioral advertising.

Third-party processors on cakad

We share your data with third parties only to the extent necessary to operate our platform. These third parties include:

• Payment processors and payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet gateways, mobile banking, local payment, online payment, e-wallet banks) — they receive your payment method and transaction details to process deposits and withdrawals.
• Game studios (Pragmatic Play, PG Soft, Habanero) — they may receive minimal gameplay data to calculate RTP and audit game fairness.
• Hosting and data storage providers — our servers may be hosted with third-party cloud providers; these providers access encrypted data but do not have the encryption keys.
• Compliance and AML services — we may share transaction records with third-party AML screening providers to detect money laundering or sanctions violations.
• Regulatory authorities — if legally required (for example, if a government agency requests user data as part of an investigation), we comply with legal requests and may share your data with authorities.

Data security and encryption on cakad

We protect your data using SSL/TLS encryption for data in transit and AES-256 encryption for data at rest. Our servers enforce access controls: only authorized staff can access user data, and all access is logged and auditable. We conduct quarterly security audits by external firms. We do not store your full payment credentials; authentication happens directly with your payment provider. If we detect a data breach or unauthorized access, we notify affected users immediately and cooperate with authorities.

Data retention on cakad

We retain your data as follows: account information (name, email, phone) is retained for the lifetime of your account plus seven years after closure. Payment transaction records are retained for seven years. Identity documents are retained for the lifetime of your account plus seven years. Gameplay records are retained for three years; after that, we may archive or delete them. Support transcripts are retained for one year. If you request account deletion, we delete your personal data within 30 days, but we retain transaction and identity records for the regulatory retention periods outlined above.

Your rights on cakad

You have the right to access your data: contact our support team and we can provide you with a copy of your account information, transaction history, and identity documents. You have the right to correct inaccurate data: if your name or address is recorded incorrectly, contact us and we will update it. You have the right to data portability: we can export your account data in a standard format. You have the right to request deletion: after the applicable retention window (outlined above), you can request that we delete your data. You also have the right to lodge a privacy complaint with our support team or with your local data protection authority if you believe we have violated your privacy rights.

Cookies and tracking on cakad

We use cookies to maintain your login session, to remember your preferences, and to detect fraud. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may prevent cakad from functioning correctly. We do not use third-party tracking cookies or analytics that follow you across other websites. We use analytics internally to measure platform performance and usage patterns, but we do not share this data with external analytics services.

Contact us on cakad privacy

If you have questions or concerns about our privacy practices, contact our support team via in-app chat, email, or phone during business hours. We respond to privacy inquiries within five business days. You can also reach our data protection officer (if your jurisdiction requires one) through our support team. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Data retention periods

Account info: lifetime + 7 years. Payments: 7 years. Identity docs: lifetime + 7 years. Gameplay: 3 years.

Your privacy rights

Access, correct, export, delete, and lodge complaints about your data on cakad.

Third-party sharing

We share data only with payment processors, compliance services, and regulatory authorities where required.

Encryption

SSL/TLS for transit, AES-256 for rest. Quarterly security audits by external firms.

Policy updates and effective date

This privacy policy is effective as of the date it was last updated. We may revise this policy to reflect changes in our practices or to comply with new regulations. We notify users of material changes via email or in-app notification. Continued use of cakad after a policy change means you accept the updated terms. If you have questions about any privacy policy revision, contact our support team.