cakadFrequently Asked Questions

cakad is available in jurisdictions where online gaming and wagering are permitted by local law. We do not offer our services in jurisdictions where such activities are prohibited. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access cakad provided their local regulations permit. However, availability in a region does not guarantee legality — you are solely responsible for verifying that access and use of cakad comply with your jurisdiction's laws before creating an account or depositing funds. If you are unsure whether cakad is legal in your location, consult a qualified legal professional. We reserve the right to restrict access from any jurisdiction at any time to comply with changing regulations.

Before you withdraw funds from cakad, we require Know Your Customer (KYC) verification. Upload the following documents: (1) a government-issued identity document such as a passport, national ID card, or driver's license; (2) proof of address, such as a utility bill, bank statement, or rental agreement dated within the last three months; (3) your banking details (account number and bank name) for withdrawal processing. Our compliance team reviews these documents and typically completes verification within one to three business days. Until verification is complete, you can play all games and deposit funds but cannot withdraw. If we need clarification on your documents, we contact you via email or phone during business hours.

You can adjust account preferences by logging into cakad, navigating to Settings, and updating your email, mobile number, password, and notification preferences. To temporarily pause activity on your account, contact our support team via chat, email, or phone during business hours. Explain your reason for pausing, and our team can temporarily restrict your account for a specified period. When you are ready to resume, log in normally and request account reactivation. We do not permanently close accounts through automated tools — all account closure or long-term restrictions require support team assistance and verification of your identity. Response time for account pause requests is typically within one business day.

Yes, cakad supports direct bank transfers from online payment, e-wallet, mobile banking, and local payment. After you log into your cakad account and request a withdrawal, you can select your preferred bank from the withdrawal menu. We provide you with the cakad receiving account number and your unique reference code. Transfer the funds to that account, and our system processes your withdrawal within one business day after the transfer is received and verified. Deposit times vary by bank; most transfers from online payment, e-wallet, mobile banking, and local payment clear instantly or within a few hours during business hours. We also support digital wallet options (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) for faster processing. If your bank transfer does not appear within 24 hours, contact our support team with your transaction receipt.

cakad does not charge deposit or withdrawal fees. All fees, if any, are imposed by your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer). The amount you deposit is the amount credited to your cakad account; the amount you request to withdraw is the amount transferred to your bank account (subject to your bank's processing fees). Some banks or wallet providers may deduct transfer fees — we recommend checking your bank's policy before initiating a transaction. If you are charged an unexpected fee by your bank and suspect an error on our end, contact our support team with your transaction details, and we will investigate within one business day.

cakad offers four main game categories. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and dozens of others. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios. Sportsbook markets cover football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), motorsports (MotoGP), badminton, and other sports. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile. All games and markets are accessible from Android APK, iOS Safari, or desktop browsers. Game availability may vary by jurisdiction — contact support if you cannot access a specific game in your region.

We reward regular activity on cakad through a tiered loyalty programme. As you play and wager, you accumulate points that unlock benefits and exclusive offers. Your tier progresses as you reach spending milestones. Higher tiers grant perks such as faster withdrawal processing, priority customer support, exclusive tournament invitations, and special event access. You can check your current tier and points balance in your account settings under Loyalty or Rewards. Points do not expire as long as your account remains active. Tier progression resets annually on January 1st. For specific details about tier thresholds and benefits, review the Loyalty programme page on cakad or contact our support team during business hours.

To contact cakad support, use one of these methods: (1) Live Chat — click the chat icon on cakad during business hours (9 AM to 6 PM, Monday to Friday) to speak with an agent immediately; (2) Email — send your question to our support email address with your account email and ticket subject, and expect a response within 24 business hours; (3) Phone — call our support line during business hours to speak with a representative. When you open a ticket, provide your account email, a clear description of your issue, and any relevant transaction IDs or screenshots. Our team responds in order of receipt. Typical response time is subject to verification to 2 hours during peak hours, and within 24 hours for non-urgent inquiries. Include your location (Jakarta, Surabaya, etc.) if the issue may be region-specific.